Forklift Repair and Maintenance Services

rEPAIRS AND MAINTENANCE

Why Let Masslift Africa Repair or Service Your Forklift?

We have forklift technicians all over Southern Africa ready to repair your forklift.
Our technicians are trained and experienced in finding faults and repairing a vast range of forklifts. We use a proprietary forklift service app to manage our call-outs and jobs which ensures we give our clients the best service possible.

Types of Forklifts we can Repair:

Why Let Masslift Africa Repair or Service Your Forklift?

ENQUIRE ON FORKLIFT REPAIRS

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Steps to Follow to Get Your Forklift Repaired or Serviced

Trust Masslift Africa to keep your forklift running smoothly with our wide range of forklift parts.

Follow link below to the contact page for your nearest area

Submit your message about what issue you are experiencing. Or phone us on 087 150 8575

We will contact you back as soon as possible

Common Forklift Repairs Our Customers Need:

Forklift Mast Repairs

If your forklift mast is not lifting or lowering properly or is doing so in a jerky manner.

Forklift Steering Repairs

Forklifts aren’t the easiest to steer in great working condition. So if your forklift has become more difficult to navigate through tight spaces then a repair may be needed.

Forklift Not Starting Repairs

Down time costs you a lot of money. And nothing creates more down time than a forklift that won’t start. There could be many reasons why your forklift won’t start. We will have to inspect your machine to identify the possible cause.

Can you service my current forklifts?

Yes, we can. Please contact us and have the details of your current forklift handy in order for us to quote accordingly.

Who to Contact to Get a Quote for Your Forklift Repair or Service?

For Johannesburg (and Gauteng) forklift repairs – click here
For Cape Town forklift repairs (and Western Cape) – click here
For Durban forklift repairs (and KZN) – click here
For Port Elizabeth forklift repairs (and Eastern Cape) – click here
For all other areas (and neighbouring countries) – click here

Service – A priority and culture at Masslift Africa

“We don’t necessarily want to be the market leader in volume in Southern Africa; we would rather be the market leader in service excellence and always be the supplier of choice for our customers.” "Here we recognise that to achieve the status of supplier of choice we have to be an employer of choice as it is our employees that deliver service excellence.”

At Masslift Africa we have a number of tailored forklift service packages giving you the benefit of preferential rates and discounts outside of the norm, allowing you to budget and keep track of your expenses. Our service packages include:

Benefits of an AIM, 3 year Service Plan and a PMA (Preventative Maintenance Agreement)

Guaranteed 4 hour breakdown response time or you don’t pay for the labour required
Reduced labour rates
6 months warranty on all parts and labour (1 year/1500 hours on engine)
24 hours on call service seven days a week to repair or service your forklift
Reduced rental rates while your forklifts are under repair
Improved trade-in values
Servicing is carried out at correct intervals
A comprehensive 63 point inspection report after each service
Reduced maintenance costs
Only genuine parts are used in repairs and maintenance
Maintenance costs can be budgeted
Lengthens forklift life
Keeps downtime to a minimum

AIM - All in Maintenance

The AIM offers you a fixed monthly maintenance cost based on hour utilization and term use and covers general forklift repairs, forklift services, spares, labour and travel, but excludes tyres, forks, traction batteries, chargers, fuel and any accident or abuse caused by improper use of the forklift.

3 Year Service Plan

The 3 year service plan is an upfront payment at the time of purchase which then covers all the services for 3 years or 5000 hours’ on your forklift thus ensuring that your forklift is serviced at the correct intervals minimizing premature component failure.

PMA – Preventative Maintenance Agreement

The PMA provides very similar cover as the 3-year service plan but is charged out as and when your forklift needs to be serviced but it also offers you preferential rates and discounts on labour, travel time and parts, giving you the benefit of uptime at the lowest cost. The question of service capabilities is more often than not a question that most customers will ask in the forklift industry. At Masslift Africa we welcome this question because what makes our answer different to the rest of our competitors is that the culture instilled in each one of our employees is that of service excellence.

The Service Excellence culture:

Customers ease of doing business with Masslift Africa
Problem resolution
Availability and response
Relationships
Communication
Contract and fleet management
Value for money- cost control and innovation.

At Masslift Africa we don’t just believe in service, we understand it and live it every day with our customers and staff. Masslift Africa is privately owned, which means that service issues are dealt with by highly motivated and skilled staff that have direct access to shareholders/directors so that no customer has to work through incompetent call centres and layers of junior and middle management. We believe this to be our major competitive advantage because, in the materials handling industry, service response & repair time is key. By sidestepping multi-layered organograms and red tape encountered in most corporates, decisions can be made instantly, reducing response time and customer frustration considerably.

We are committed to evolving and empowering our employees and are therefore constantly upgrading our local and international training programs in order to keep up with the high standards our customers have come to expect from us. We offer apprenticeship programs to pass on the knowledge and we look for potential growth and opportunity for those willing to learn and grow within the organization.

Our technicians are also equipped with all tools to get the job done as efficiently and effectively as possible. Our vehicles have also been modified to a suit our specifications, allowing our technicians to carry van stock that has been systematically chosen. This ensures quicker response times and minimal delay in getting machines operational. All vehicles are controlled and monitored through a fleet management system which keeps track of our technicians’ whereabouts and ensures that we dispatch the closest or soonest available technician.

This allows us to commit to a guaranteed 4 hours response time, which we back by offering our customer’s 50% off their monthly maintenance charge if that commitment is not met.

Workshop Warranty

At the Masslift Africa workshop, we tend to the various work required by our customers. This includes all servicing, major repairs as well as any refurbishment of our customer’s current internal combustion and electric forklifts. We specialise in transmission overhauls, hydraulic systems, engine overhauls and upright repairs. We offer full re-sprays including any corporate colour requirements. We pride ourselves in the quality of our workmanship and would like you to put us to the test.

Common Forklift Repairs Our Customers Need:

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Trust Masslift Africa to keep your forklift running smoothly with our wide range of forklift parts.

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