Masslift Africa

Vacancies

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Masslift Africa

About Us

Masslift Africa is the leading provider of Mitsubishi forklifts in Southern Africa. We offer a wide range of reliable and cost-efficient forklifts with exceptional customer service. As the sole distributor of Mitsubishi forklifts in Southern Africa, we have an extensive footprint and a headquarters in South Africa, making us the top choice for forklifts in the region.
masslift africa

Available Vacancies

Area Sales Manager

Job title: Area Sales Manager
Region: Western Cape
Location: Cape Town
Reporting to: Regional Manager

Role Purpose:

The Area Sales Manager is required to cover the designated sales area in order to obtain leads, create awareness of Masslift Africa and Mitsubishi Forklifts so as to produce quotations and ultimately sales. To report lost sales and competitor activity. To sell new and used forklifts in line with monthly / annual targets and company policies and procedures. To visit all existing customers in their relevant areas at least four times a year, assist with any ad hoc queries from the customer and build long term relationships.

Leadership and Motivation

The Area Sales Manager will be required to provide leadership to fellow sales team members, encouraging teamwork and direct the teams in order to achieve consistent and high quality performance as per the KPI’s below and staff pride in execution of tasks. To behave according to the Masslift team member competencies below.

Experience and Minimum Requirements:
  • Bachelor’s Degree in Commerce or relevant post graduate qualification is preferable.
  • 3 years sales experience is preferable
  • Valid driver’s license and own transportation
  • Fluent in English.
  • Computer literate with strong experience in Microsoft Office, and IOT.
  • Strong Interpersonal, decisional, and conceptual skills.
Duties and Responsibilities:
    • To produce a minimum of 25 quotations per month with a target of 30 per month.
    • To ensure quotations are done within 24 hours of receiving the lead and ideally presenting all quotes in front of the client.
    • To do application surveys and financial surveys ensuring that the “right” machine specification or solution is quoted to the customer.
    • Follow up on all quotations less than 6 months old every at least 2 weeks with the assistance of the sales Coordinator.
    • Follow up on all sales debtors, with the assistance of the sales Coordinator every 48
      hours until payment is received.
    • Achieve a minimum market share of 8% in their respective areas with a target of a 10% market share.
    • Report all lost sales in their respective areas on a weekly basis.
    • Achieve a minimum actual coverage of 28% in their respective areas with a target of 35%.
    • Prospecting and cold calling or tele-calling to set up appointments with potential customers minimum 10 per day with a target of 15 per day logged into the Magnitude App.
    • 1 new Prospect Engagements per day and 1 Courtesy Calls per day logged into the Magnitude App.
    • Sell new and used forklifts in line with their annual targets set by the National Sales Manager.
    • Sign an all-in maintenance agreement or PMA contracts to at least 80% of all new forklifts sold to end users.
    • Build, sustain and manage relationships with all their relevant existing customers.
    • Assist support departments with any ad hoc queries received from existing customers. Examples are breakdown calls received, contract concerns & debtors.
    • Attending to any tenders in their respective areas, with the assistance of the National Sales Manager and Regional Sales Manager and ensuring that they are completed and submitted timeously and correctly.
    • Complete a formal handover with the relevant Contracts Manager within 24 hours of a forklift being delivered to site.
    • Attend monthly / quarterly site meetings with larger existing customers as required.
    • Entertain customers on an ad hoc basis.
    • Demonstrate relevant forklifts on an ad hoc basis on request from customers.
    • Consistently seek to improve sales skills, managerial skills, business skills and product knowledge.

    Masslift Africa is an equal opportunity employer and preferences will be given to individuals from the designated groups.

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Junior Service Controller

Job title: Junior Service Controller
Region: Gauteng
Location: Johannesburg
Reporting to: Service Admin Supervisor
Closing date for application: 22 March 2024

Role Purpose:

To be part of a first-class service control center that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician’s response and completion of work to their satisfaction.

To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.
To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.

Experience and Minimum Requirements:
  • Grade 12.
  • Call centre training qualification or at least 1 years call centre service admin experience.
  • Relevant computer skills including e mail, excel, word and power point.
  • Used to working to and achieving deadlines monthly.
  • Must be able to work under pressure.
Duties and Responsibilities:
  • Technician Planning, Dispatching and Labour Recovery:
    • It is imperative that the technician work is planned to optimise productive labour and minimise idle time. This includes efficient planning of all services and chargeable work.
    • A WIP needs to be opened and the Internal Parts Co-Ordinator needs to be notified to assist with the releasing of parts.
    • The Customer needs to be contacted to arrange a suitable time and date to complete the repairs or service.
    • The WIP then needs to be allocated to a Technician and the Junior Service Controller, needs to load the WIP on Webfleet with the WIP
      Number, Customer Address, Customer
      Contact, Customer Telephone Number, Machine Number, and repairs required and the Technician needs to be dispatched to complete the WIP as per the agreed date.
    • Dispatching of the technician needs to be completed in the most effective and most efficient manner to control costs.
    • Once the Technician has been dispatched, the Technicians’ movement needs to be monitored on Webfleet to notify the customer of estimated time of arrival and to contact the customer once the repairs have been completed to ensure customer satisfaction.
    • Should the technician identify additional work that is within the contract, approval need to be obtained from the Contracts Manager before the additional work is completed. The Customer also needs to be contacted to arrange a sufficient time to complete the repairs.
    • Should the technician identify additional chargeable repairs, the quotation needs to be completed by the technician and forwarded to the Service Controller to open the WIP and forward the quotation to the Internal Parts Co-Ordinator to assist with the quotation. Once the quotation has been finalised, the quotation needs to be forwarded to the Contracts Manager to be discussed with the customer and to obtain a valid Purchase Order from the Customer.
    • You may not dispatch a technician to attend to chargeable work without a valid Purchase Order having been received by the Customer.
    • The Junior Service Controller would obtain the Timesheets and Job Cards from the technicians daily. Should the technicians not forward their documents to the Junior Service Controller daily, the matter needs to be escalated to the Service Controller and Contracts Manager. Timesheets and Job Cards need to be submitted by no later than 09.00am and the Timesheets and Job Cards need to be extracted from the various online platforms (Magnitude/WhatsApp) and saved onto the “Common Share Drive”.
    • The Junior Service Controller is responsible to capture timesheets daily and to ensure that the labour recovery is balanced on a weekly basis. The labour recovery summary needs to be submitted to the technicians on a weekly basis to ensure that labour recovery is monitored, and that idle time is minimised and addressed timeously.
    • On the first day of the month, when ADP is offline, it is the Junior Controllers’ responsibility to contact the ADP Administrator and ensure that access to the Workshop Loading Module is given so that all timesheets for the month is captured, balanced, and brought up to date.
    • The Job Card needs to be reviewed by the Service Controller with the assistance of the Contracts Manager to ensure that additional repairs required or completed is reviewed, scheduled, or quoted for, if it is chargeable work.
    • Should the technician have used van stock to complete the work, the Internal Parts Co-Ordinator needs to be notified so that the parts are loaded on the WIP.
    • The Job Card also needs to be checked to ensure that the work completed, aligns to the work which the technician was dispatched for.

     

  • AIM, STH, and PMA Services:

    • The Service Controller are responsible to extract and analyse the monthly service schedule from ADP.
    • Both the Service Controller and the Junior Service Controller is responsible to ensure that all AIM, STH, and PMA services are carried out and completed monthly without exception. Services that cannot be completed needs to be reported in writing to the Regional Operations Manager and Service Admin Manager with justification for non-compliance.
    • The Junior Service Controller and the Service controller needs to contact the AIM, STH, and PMA customers in advance to schedule services. The team need to ensure that the service is completed and that the service is carried out within the manufacturer’s specification regarding machine hours or machine time limit. The current service intervals occur at every 500 hours or every 5 months, which ever occurrence happens first.
    • The Junior Service Controller is responsible to cost the WIP when the service has been completed and to forward the costing with the job card to the Service Controller for invoicing purposes.
    • When the service has been completed, it is imperative to ensure that the WIP is identified as either an A (Minor) or C (Major) Service on the “Vehicle” tab in ADP and to ensure that the correct machine hours are loaded before the WIP is invoiced.
    • The Service Controller is responsible to ensure that the WIP is costed and invoiced.
    • When invoicing, you also need to select the type of repair as servicing to ensure that the service schedule is updated.
    • Should the hours on ADP require adjustment, the CRM Controller needs to be notified in writing to adjust the hours prior to invoicing.
    • When required, both the Service Controller and the Junior Service Controller need to assist the Junior Accountant in obtaining excess hours to ensure that the excess hour schedule can be completed on time.
    • Once the excess hour schedule has been compiled, the Service Controller need to ensure that the services due on hours are planned and completed.
    • The weekly planned service schedule needs to be emailed to the Internal Parts Co-Ordinator and to the Parts Store on Wednesdays before 12H00 to get parts booked for Technicians to collect on Fridays.

     

  • AIM, STH, and PMA Load Tests:

    • The Junior Service Controller is responsible to extract and analyse the monthly load test schedule from ADP with the assistance of the Service Controller.
    • The load test schedule needs to be extracted on a “three months in advance” basis to ensure that the load tests have been passed before the load test expires.
    • The Junior Service Controller is responsible to obtain a quotation from the Load Test Supplier.
    • The Junior Service Controller would then add a mark-up onto the supplier quotation to calculate the charge rate. The load test quotation with the formal “Masslift Load Test needs to be emailed to the Customer to try and secure a Purchase Order for the completion of the load test. Should the Junior Service Controller struggle to obtain a Purchase order, it would be advisable that the Service Controller and Contracts Manager assists.
    • It is imperative that you monitor the load test emails sent to customers by the Junior Service Controller to ensure that the formal Masslift “Load Test letter” is included in the email to educate the Customer on the importance and risks associated with not completing the load tests on time. Should the machine not be tested or fail the load test and there is an accident, if we have not submitted this letter to the Customer, we could be held responsible, and this could have serious legal implications for the Company.
    • Once the Purchase Order has been obtained from the Customer, the Load Test Supplier would be contacted by the Junior Controller to arrange the load test date.
    • The load testing details needs to be communicated to the Customer prior to final confirmation for testing.
    • Once the load test has been completed, the load test certificate with the supplier invoice needs to be requested from the supplier by the Junior Controller.
    • Once received, the certificate and invoice need to be emailed to the Service Controller and Contracts Manager for review, communication, processing, and submission to the creditors department.
    • The Service Controller and Contracts Manager will be responsible to forward the load test certificate to the customer regardless of the outcome of the load test (passed / failed).
    • Should the load test have failed, the Service Controller and Contracts Manager will have to ground the machine first and then quote the customer on the repairs required to get the machine up to standard.
    • The Service Controller and Contracts Manager will be responsible to obtain a Purchase Order for these repairs from the Customer.
    • Once the Purchase Order have been received a technician or supplier will be dispatched to complete the repairs.
    • Once the repairs have been completed the passed load test certificate will be emailed to the customer by the Service Controller and Contracts Manager.
    • Should the customer refuse to proceed with the repairs, this needs to be reported in writing to the Regional Operations Manager, Service Admin Manager and Health and Safety Officer with all correspondence included to assist.
    • The Service Controller is responsible to ensure that all load test results are saved on the “Common Share Drive” monthly.


    Sublets:

    • The Junior Service Controller is responsible to extract and analyse the weekly sublet report from ADP and to follow-up on lead time for the repairs, invoices, and proof of deliveries. Any delays need to be communicated to the Service
      Controller and Contracts Manager for
      intervention in a timeous manner.
    • Once the sublet work has been completed, and the invoices have been received, the Service Controller will GRN the sublet and forward the invoices and POD’s through to the creditors department for payment.
    • It is important that sublet invoices are sent to accounts within the month of completion to ensure that all costs are allocated and paid within the correct month.
    • Margins for chargeable sublets are as per the below:
    • Tyres: >25% GP (you must use the retail price list from the supplier when quoting, the markup has already been included in the retail price list).
    • Engineering work: Between 25% & 30% GP
    • Batteries: >25% GP (you must use the retail price list from the supplier when quoting, the markup has already been included in the retail price list).
    • Forks: >25% GP (Sourced from Micron) (you must use the retail price list from the supplier when quoting, the markup has already been included in the retail price list).
    • Load Tests: 25% GP
    • Other: 25% GP


    Costing, Invoicing and Debtors:

    • Once the work has been completed, the WIP needs to be costed in line with Company Policy and invoiced. The WIP may not be invoiced without all the relevant paperwork being in place.
    • Internal WIP’s needs to be costed by the Junior Service Controller and the chargeable WIP’s needs to be costed by the Service Controller.
    • Completed Internal WIP’s needs to be costed within 4 days, completed Chargeable work needs to be costed within 10 days.
    • Costing and invoicing need to occur daily to ensure that the WIP is in line.
    • It is important that the Service Controller and Contracts Manager monitor their AIM costs to ensure that the team “budget” for the month is not exceeded.
    • Internal invoicing for repairs and services completed within the last 4 days of the month can be carried forward to the new month to ensure that the internal budget is not exceeded. WIP’s carried forward needs to be updated on the “Notes” tab in ADP so that the WIP report reflects: “4 Days – Carried Forward” for identification purposes.
    • All completed repairs, services, and sublets, excluding clause 5.6, needs to be invoiced within the month of completion.
    • The Service Controller and Junior Controller are responsible to extract all chargeable invoices on the 1st working day of the month. These invoices need to be saved on the “Common Share Drive” and emailed with the Job Card and Purchase Order to the relevant customers.
    • The Service Controller and Junior Controller will be responsible to assist with the collecting of debtors.


    Other:

    • To extract reports from the Telematic and ego systems as and when required.
    • To assist with the collection of excess hours.
    • To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
    • To follow the Company code of conduct and policies.
    • To assist the Debtors Department with debtors’ queries.

    Masslift Africa is an equal opportunity employer and preferences will be given to individuals from the designated groups.

Apply

Service Technician

Job title: Service Technician
Region: Gauteng
Location: Johannesburg
Reporting to: Workshop Manager
Closing date for application: 26 March 2024

Role Purpose:

To be part of a successful workshop or field service team that services, maintains and repairs contract or customer equipment to the highest levels of workmanship & quality and provides service excellence to all internal and external customers. To work always within the Company standing instructions and policies to ensure that servicing and repair costs are kept to the minimum and that customers are constantly delighted with the levels of service and machine uptime.

Experience and Minimum Requirements:
  • Matric
  • Valid Driver’s License
  • Relevant Diesel and/or Forklift Mechanical technical qualifications (Proof of Certificates)
  • Own reliable mobile phone with ability to download various company applications.
  • Reliable mode of transport to and from the company’s premises
Duties and Responsibilities:
  • To work within the company framework to consistently achieve above the Company KPIs with total professionalism and that both internal and
    external customers are delighted with the levels of service.
  • To ensure that all new and used equipment are repaired/serviced and assembled to agreed standards of quality, on time and at the right cost.
  • To handle all technical problems that arise in the field/workshops, to work directly with the various manufacturers to ensure that technical issues are resolved timeously.
  • To carry out as instructed all field product improvements or updates as published by the various manufactures from time to time.
  • To keep accurate time sheets and travel logs.
  • To submit completed time sheets with Wip no’s, travel logs and job cards daily via the Magnitude App/Manual process
  • To identify any accident damage or abuse on any contract machine, obtain photos, diagnose the “root cause”
  • To maintain a tidy workspace and toolbox and to present oneself to the customer as professionally as possible in appearance and conduct.
  • To report any bad driving or abuse to a contract or customers machine to the Workshop Manager and Customer and his immediate supervisor immediately.
  • To comply with all customers OSHACT requirements when performing work on sites
  • To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
  • To maintain health and safety, environmental and company standards and policies.
  • To follow the company code of conduct and policies.
  • Ensure that risk management policies are always followed, and that company assets and personnel are adequately protected.
  • To hand in all claims (overtime and Commission) and or standby forms to the Service Controller for processing no later than the 5th of each month.
  • To ensure that all quote request forms are completed with part numbers and handed to the Controllers / Workshop Managers for processing daily.
  • To ensure that all load tests and or service stickers are updated and if a load test or service is due to inform the Workshop Manager / Controller.
  • To ensure that all battery voltages are recorded on the job cards
  • To ensure that the tyre wear percentage, fork ware percentage and chain wear percentage are recorded on the job card
  • To ensure that photos gets send to the Service Controller / Workshop Mangers detailing load test dates stickers, last service done sticker and any abuse / driver negligence and or any issues that may result in customer abuse or jobs not completed.
  • Ensure all parts received and returns on parts not used from the parts department, all relevant documentation is signed. All these documentation needs to be added to your job card when submitted.

Masslift Africa is an equal opportunity employer and preferences will be given to individuals from the designated groups.

Apply

Sales Receipting & Sales Admin Coordinator

Job Title: Sales Receipting & Sales Admin Coordinator

Region: Gauteng 

Location: Johannesburg

Reporting to: Sales Admin Supervisor (Internal & External)

Closing date for application: 10 April 2024

Role Purpose:

To perform the administration functions of filling for new & used Equipment. To ensure suppliers Invoices are received timeously and invoices are receipted. To Perform all admin Co Ordinator duties relating to their salesmen. To assist the sales team to provide service excellence to all customers to generate additional, profitable sales of new and used equipment. To strive to achieve the Company sales KPI’s.

Skills and Experience (Minimum requirements)

  • Administration and exposure to finance processes – more than 3 years.
  • Relevant computer skills including email, excel, word, and power point.
  • Used to working to and achieving deadlines on a monthly basis.

Duties and Responsibilities

  • To process Supplier Invoices as received from the Production Coordinator and our suppliers. Invoices to be receipted, approved, and submitted to the finance department timeously.
  • To assist with any sales related supplier/creditor Queries.
  • To Assist with the year end audit to ensure correct documentation is sent and supplied to the auditors.
  • Ad-hoc recons required for the finance department.
  • General monthly Filling and Archiving of filing on a yearly basis.
  • To follow up on all leads generated and assist with quotations done by their sales team, ensuring that the Cloud Quote system is updated.
  • In updating Cloud Quote, assist salesmen to prepare reports ensuring that lost sales, shelved sales for the area are recorded and reports are accurate.
  • Follow up on all quotes and make customer appointments when required.
  • To keep an accurate lead register and send through to CRM Administrator by the last day of every month.
  • To prepare and complete order packs plus ensuring that all documentation is completed and correctly signed by the customer.
  • Capture all monthly order packs and leads onto Magnitude.
  • To assist Sales Co-Ordinator for Funding to obtain/submit relevant documentation to finalize funding for all orders.
  • To confirm order acceptance in writing with the customer, setting out full specification, payment terms, forward cover, financing, maintenance, estimated delivery, delivery address, and contacts.
  • To ensure that All in Maintenance Agreements are completed correctly and signed by the customer and submitted for approval with the order packs. To assist customers with any queries with regards to All in Maintenance Agreements.
  • To prepare manual pro-forma and tax invoices for customers, ensuring that there is enough time to finalize payment of the machine before delivery.
  • To prepare accurate waybills for salesmen’s deliveries. Receive signed waybills and send to the Funding Coordinator where required.
  • Process hand-over documents and ensure handovers are completed and relevant delivery documents and Bank acceptance certificates are signed by the customer and forwarded to the Funding Co Ordinator or customer’s funder.
  • Handle customer queries.
  • To assist sales team with ad-hoc queries as may be required from time to time.
  • To work with other key Masslift personnel internally to achieve company budget, performance, and strategic objectives.
  • To be part of good people management ensuring that one has a formal balanced scorecard and that the required performance reviews are conducted twice a year.
  • To always adhere to health and safety, environmental and company standards and policies.
  • To follow the company code of conduct and policies.
  • To adhere to risk management policies.

Masslift Africa is an equal opportunity employer and preferences will be given to individuals from the designated groups.

 

Apply