Vacancies
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Masslift Africa
About Us
Masslift Africa is the leading provider of Mitsubishi forklifts in Southern Africa. We offer a wide range of reliable and cost-efficient forklifts with exceptional customer service. As the sole distributor of Mitsubishi forklifts in Southern Africa, we have an extensive footprint and a headquarters in South Africa, making us the top choice for forklifts in the region.
masslift africa
Available Vacancies
Area Sales Manager
Job title: Area Sales Manager
Region: Western Cape
Location: Cape Town
Reporting to: Regional Manager
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Role Purpose:
The Area Sales Manager is required to cover the designated sales area in order to obtain leads, create awareness of Masslift Africa and Mitsubishi Forklifts so as to produce quotations and ultimately sales. To report lost sales and competitor activity. To sell new and used forklifts in line with monthly / annual targets and company policies and procedures. To visit all existing customers in their relevant areas at least four times a year, assist with any ad hoc queries from the customer and build long term relationships.Leadership and Motivation
The Area Sales Manager will be required to provide leadership to fellow sales team members, encouraging teamwork and direct the teams in order to achieve consistent and high quality performance as per the KPI’s below and staff pride in execution of tasks. To behave according to the Masslift team member competencies below.Experience and Minimum Requirements:
- Bachelor’s Degree in Commerce or relevant post graduate qualification is preferable.
- 3 years sales experience is preferable
- Valid driver’s license and own transportation
- Fluent in English.
- Computer literate with strong experience in Microsoft Office, and IOT.
- Strong Interpersonal, decisional, and conceptual skills.
Duties and Responsibilities:
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- To produce a minimum of 25 quotations per month with a target of 30 per month.
- To ensure quotations are done within 24 hours of receiving the lead and ideally presenting all quotes in front of the client.
- To do application surveys and financial surveys ensuring that the “right” machine specification or solution is quoted to the customer.
- Follow up on all quotations less than 6 months old every at least 2 weeks with the assistance of the sales Coordinator.
- Follow up on all sales debtors, with the assistance of the sales Coordinator every 48 hours until payment is received.
- Achieve a minimum market share of 8% in their respective areas with a target of a 10% market share.
- Report all lost sales in their respective areas on a weekly basis.
- Achieve a minimum actual coverage of 28% in their respective areas with a target of 35%.
- Prospecting and cold calling or tele-calling to set up appointments with potential customers minimum 10 per day with a target of 15 per day logged into the Magnitude App.
- 1 new Prospect Engagements per day and 1 Courtesy Calls per day logged into the Magnitude App.
- Sell new and used forklifts in line with their annual targets set by the National Sales Manager.
- Sign an all-in maintenance agreement or PMA contracts to at least 80% of all new forklifts sold to end users.
- Build, sustain and manage relationships with all their relevant existing customers.
- Assist support departments with any ad hoc queries received from existing customers. Examples are breakdown calls received, contract concerns & debtors.
- Attending to any tenders in their respective areas, with the assistance of the National Sales Manager and Regional Sales Manager and ensuring that they are completed and submitted timeously and correctly.
- Complete a formal handover with the relevant Contracts Manager within 24 hours of a forklift being delivered to site.
- Attend monthly / quarterly site meetings with larger existing customers as required.
- Entertain customers on an ad hoc basis.
- Demonstrate relevant forklifts on an ad hoc basis on request from customers.
- Consistently seek to improve sales skills, managerial skills, business skills and product knowledge.
Service Technician
Job title: Service Technician
Region: Gauteng
Location: Johannesburg
Reporting to: Workshop Manager
Closing date for application: 26 March 2024
Role Purpose:
To be part of a successful workshop or field service team that services, maintains and repairs contract or customer equipment to the highest levels of workmanship & quality and provides service excellence to all internal and external customers. To work always within the Company standing instructions and policies to ensure that servicing and repair costs are kept to the minimum and that customers are constantly delighted with the levels of service and machine uptime.
Experience and Minimum Requirements:
- Matric
- Valid Driver’s License
- Relevant Diesel and/or Forklift Mechanical technical qualifications (Proof of Certificates)
- Own reliable mobile phone with ability to download various company applications.
- Reliable mode of transport to and from the company’s premises
Duties and Responsibilities:
- To work within the company framework to consistently achieve above the Company KPIs with total professionalism and that both internal and
external customers are delighted with the levels of service. - To ensure that all new and used equipment are repaired/serviced and assembled to agreed standards of quality, on time and at the right cost.
- To handle all technical problems that arise in the field/workshops, to work directly with the various manufacturers to ensure that technical issues are resolved timeously.
- To carry out as instructed all field product improvements or updates as published by the various manufactures from time to time.
- To keep accurate time sheets and travel logs.
- To submit completed time sheets with Wip no’s, travel logs and job cards daily via the Magnitude App/Manual process
- To identify any accident damage or abuse on any contract machine, obtain photos, diagnose the “root cause”
- To maintain a tidy workspace and toolbox and to present oneself to the customer as professionally as possible in appearance and conduct.
- To report any bad driving or abuse to a contract or customers machine to the Workshop Manager and Customer and his immediate supervisor immediately.
- To comply with all customers OSHACT requirements when performing work on sites
- To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
- To maintain health and safety, environmental and company standards and policies.
- To follow the company code of conduct and policies.
- Ensure that risk management policies are always followed, and that company assets and personnel are adequately protected.
- To hand in all claims (overtime and Commission) and or standby forms to the Service Controller for processing no later than the 5th of each month.
- To ensure that all quote request forms are completed with part numbers and handed to the Controllers / Workshop Managers for processing daily.
- To ensure that all load tests and or service stickers are updated and if a load test or service is due to inform the Workshop Manager / Controller.
- To ensure that all battery voltages are recorded on the job cards
- To ensure that the tyre wear percentage, fork ware percentage and chain wear percentage are recorded on the job card
- To ensure that photos gets send to the Service Controller / Workshop Mangers detailing load test dates stickers, last service done sticker and any abuse / driver negligence and or any issues that may result in customer abuse or jobs not completed.
- Ensure all parts received and returns on parts not used from the parts department, all relevant documentation is signed. All these documentation needs to be added to your job card when submitted.
Masslift Africa is an equal opportunity employer and preferences will be given to individuals from the designated groups.
Internal Parts Coordinator
Job Title: Internal Parts Coordinator
Region: KZN
Location: Durban
Reporting to: Regional Operations Manager
Closing date for application: 22 April 2024
Role Purpose:
To handle/assist/prepare any Technician, Contracts Manager, and Workshop Manager parts quotes for all internal and external work. To check both local and factory availability of parts and to prepare parts pricing in line with all relevant parts discounting structures to ensure that we have a competitive advantage by following parts pricing policies and procedures. To assist the Parts Counter Salesman as and when required. Develop relationships with local suppliers but more importantly with our principals (MLAP) to ensure good communication and feedback on parts stocking, availability, and delivery.
Experience and Minimum Requirements:
- At least 3 years parts quoting or counter sales experience.
- Excellent communication skills with the ability to explain technical terms using simple language to both customer, dealers, and employees.
- Additional certification related to parts is a plus.
Duties and Responsibilities:
- Handle all internal parts requests for JHB Aftermarket and Dealers, ensuring that the correct parts are identified and issued to properly authorized jobs.
- Provide parts pricing against correct part numbers for both external and internal work relevant to Contracts Managers and the Workshop Manager, ensuring accuracy on both the parts required and the cost of the quotation. All quotations must be prepared and re-submitted within 12 hours from receiving the correct information.
- Ensure that no contract or customer machine is left unavailable for more than 12 hours due to local parts availability.
- Handle all parts requirements of the technicians timeously ensuring that their time awaiting parts is kept within set standards.
- Daily, updating the lost sales file/report and report updates to Regional Ops Manager.
- Assist counter parts sales as and when required.
- Follow up on backorders to ensure that they are received and dispatched as promised.
- Urgently attend to loading of parts on WIPS to reduce Idle time for techs awaiting parts.
- Daily Van Stock Count/Update.
- Assist with parts stock taking from time to time as requested.
- Ensure that all quotes for parts, forks, and tyres are followed up and billed correctly.
- Assist Stores to bin. Pick & issue parts as and when required.
- Ensure that stock losses and dead stock are within KPI levels.
- Work closely with other key Masslift personnel internally to develop and achieve company budget, performance, and strategic objectives.
- Adhere to good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
- Maintain health and safety, environmental and company standards and policies.
- Ensure that the parts stores are kept in a clean and tidy state and that parts are binned immediately upon receipt.
- Follow the company code of conduct and policies.
- Ensure that risk management policies are always implemented and followed up and that company assets and personnel under the department’s control are adequately protected.
Masslift Africa is an equal opportunity employer and preference will be given to individuals from the designated groups.
Junior Service Controller
ob Title: Junior Service Controller
Region: KZN
Location: Durban
Reporting to: Regional Service Manager
Closing date for application: 16 April 2024
Role Purpose:
To be part of a first-class service control center that ensures response and follow-up on all breakdowns and that all customers are handled within company KPIs with total professionalism. Customers are called back regarding technician’s response and completion of work to their satisfaction.
To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%. Review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. Assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.
Experience and Minimum Requirements:
- Grade 12.
- Call centre training qualification or at least 1 year’s call centre service admin experience.
- Relevant computer skills including email, Excel, Word, and PowerPoint.
- Used to working to and achieving deadlines monthly.
- Must be able to work under pressure.
- Technician Planning and Labour Recovery: Plan technician work to optimise productive labour and minimise idle time. Ensure that the planning gets sent to the parts department and parts are booked out the day before to minimise idle time. Ensure that the labour recovery report is done on a weekly basis and sent to the relevant manager and team of technicians.
- STH: Responsible for ensuring that all STH units in the workshop and in field services are carried out and completed monthly without exception. Inform the Service manager if a machine fails the load test and needs to be grounded. Ensure that all service is completed within the manufacturer’s time frame.
- Used Stock: Ensure that all standard operating procedures are followed upon the return of a machine to the workshop. Maintain clear communication between service and sales departments on the plan with the returned machine and keep all relevant departments up to date with the progress.
- Sublets: Responsible for extracting and analysing the weekly sublet report from ADP and follow-up on lead time for the repairs, invoices, and proof of deliveries. Follow the standard operating procedures of the company on the process of supplier invoices.
- Costing, Invoicing: Ensure that the WIP report is pulled on a daily basis and that all completed jobs are invoiced within the standard operating procedures timeline. Ensure that all invoices are processed accurately and in line with the standard operating procedures. Save all job cards and chargeable invoices on the shared drive and send all required documents to the client once the chargeable job has been processed.
Spray Painter Assistant
Job Title: Spray Painter Assistant
Region: Gauteng
Location: Johannesburg
Reporting to: Workshop Manager
Closing date for application: 23 April 2024
Role Purpose: To be part of a successful workshop team that repairs used and assembles new equipment to the required specification and standard and provides service excellence to all internal and external customers. To ensure that the team meets service KPIs, and that the spray booth always conforms to strict health & safety codes as issued from time to time.
Experience and Minimum Requirements:
- Spray painter experience
- Knowledge of relevant legislation regarding health and safety, environmental, and labour – advantageous
- Used to working to and achieving deadlines monthly
- To carry out the functions of a spray painter assistant. To assist with spray painting new, STH, and used equipment to the required standards as instructed by the workshop manager.
- Prepping of the machines includes but is not limited to the fitment of body panels, the stripping and assembling of loose parts, to complete all body filler work, sanding and priming of the machine, final sanding of the machine prior to spray painting and masking.
- To keep the spray booth and preparation area clean and to ensure that health & safety standards are always adhered to.
- To ensure that the department meets all agreed KPIs and commercial targets.
- To ensure that all new & used equipment is stored safely and accounted for.
- To ensure paint and other flammable material is used and stored per the health & safety instruction as issued from time to time.
- To ensure paint and other spray paint materials are ordered so that replenishment happens on time.
- Work closely with Spray painter and other key Masslift personnel internally to develop and achieve company budget, performance, and strategic objectives.
- To be part of good people management ensuring that a formal balanced scorecard and that the required performance reviews are conducted twice a year.
- To maintain health and safety, environmental and company standards and policies.
- To follow the company culture, code of conduct and policies.
- Ensure that risk management policies are always followed up and that company assets and personnel under the department’s control are adequately protected.